Employer Resource Connection

What is the Employer Resource Connection?

The Employer Resource Connection (ERC, formerly known as STEPS) program offers free resources for people who are approved to receive in-home services through Medicaid or Oregon Project Independence.

These resources are designed to promote successful working relationships between people with disabilities and the people they employ to provide in-home supports. ERC services may also be accessed by a designated representative in place of the person who receives the in-home supports.

What type of services are offered?

Available Resources

  • Training Guide: Being a Successful Employer – a comprehensive guide of resources and tools to support you as an employer
  • Quick Reference Sheets for recruiting, hiring, and managing your employees
  • Management Tools designed to help you successfully direct your in-home services

Covered Topics

  • Understanding your support needs
  • Preparing for, finding, and interviewing potential employees
  • Hiring processes
  • Training and managing employees
  • Addressing problems with employees
Employer Resource Connection logo

Our consultants provide a variety of services in Eastern and Central Oregon. The counties in which services are offered are:


  • Baker
  • Gilliam
  • Grant
  • Harney
  • Hood River
  • Malheur
  • Morrow
  • Sherman
  • Umatilla
  • Union
  • Wallowa
  • Wasco
  • Wheeler


  • Deschutes
  • Jefferson
  • Crook

If you live outside of Central or Eastern, Oregon please Click Here to find an ERC consultant in your area.

Ready to Get Started?

Contact us:



or Download, complete, and return a
Referral Form

Cargiver leaning over elderly woman with hands on her shoulders.

These referral forms are offered in PDF and Microsoft Word format. We recommend using a secure email server to send completed documents. You may also contact us and we can assist you in completing and/or submitting the form.

For more information about the Employer Resource Connection program or to request a workshop in your local area, please reach out to Alice Massey, ERC Project Manager at 541-240-8281.

The Arc Oregon is pleased to offer Employer Resource Connection training and consultation services through a contract with the Oregon Home Care Commission. For more information about the Oregon Home Care Commission, including ERC service providers in other Oregon counties, visit their website

How do I login?

We have removed the login feature of our website. This will improve website speed and make it easier to access training and other resources.

How do I access training content?

As of 10/17/2022, registered attendees will no longer be required to log in to access course content. If you are registered for an upcoming class, you were sent an email from training@thearcoregon.org or no-reply@mg.thearcoregon.org with more information.

How can I get help?

If you need assistance, please email us at training@thearcoregon.org.