For people with intellectual and developmental disabilities.

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Employer Resource Connection

Employer Resource Connection

What is the Employer Resource Connection?

The Employer Resource Connection (ERC, formerly known as STEPS) program offers free resources for people who are approved to receive in-home services through Medicaid or Oregon Project Independence.

These resources are designed to promote successful working relationships between people with disabilities and the people they employ to provide in-home supports. ERC services may also be accessed by a designated representative in place of the person who receives the in-home supports.

What type of services are offered?

Available Resources

  • Training Guide: Being a Successful Employer – a comprehensive guide of resources and tools to support you as an employer
  • Quick Reference Sheets for recruiting, hiring, and managing your employees
  • Management Tools designed to help you successfully direct your in-home services

Covered Topics

  • Understanding your support needs
  • Preparing for, finding, and interviewing potential employees
  • Hiring processes
  • Training and managing employees
  • Addressing problems with employees
Employer Resource Connection logo

Our consultants provide a variety of services in Eastern and Central Oregon. The counties in which services are offered are:


  • Baker
  • Gilliam
  • Grant
  • Harney
  • Hood River
  • Malheur
  • Morrow
  • Sherman
  • Umatilla
  • Union
  • Wallowa
  • Wasco
  • Wheeler


  • Deschutes
  • Jefferson
  • Crook

If you live outside of Central or Eastern, Oregon please Click Here to find an ERC consultant in your area.

Ready to Get Started?

Contact us:


or Download, complete, and return a
Referral Form

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These referral forms are offered in PDF and Microsoft Word format. We recommend using a secure email server to send completed documents. You may also contact us and we can assist you in completing and/or submitting the form.

For more information about the Employer Resource Connection program or to request a workshop in your local area, please reach out to Alice Massey, ERC Project Manager at 541-240-8281.

The Arc Oregon is pleased to offer Employer Resource Connection training and consultation services through a contract with the Oregon Home Care Commission. For more information about the Oregon Home Care Commission, including ERC service providers in other Oregon counties, visit their website


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2405 Front Street
Suite 120
Salem, OR 97301


Phone: (503) 581-2726
Fax: (503) 363-7168
ERC: (888) 442-5550


Visit our staff directory page to connect with a member of our team.


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