Employer Resource Connection

What is the Employer Resource Connection?

The Employer Resource Connection (ERC, formerly known as STEPS) program offers free resources for people who are approved to receive in-home services through Medicaid or Oregon Project Independence.

These resources are designed to promote successful working relationships between people with disabilities and the people they employ to provide in-home supports. ERC services may also be accessed by a designated representative in place of the person who receives the in-home supports.

What type of services are offered?

Available Resources

  • Training Guide: Being a Successful Employer – a comprehensive guide of resources and tools to support you as an employer
  • Quick Reference Sheets for recruiting, hiring, and managing your employees
  • Management Tools designed to help you successfully direct your in-home services

Covered Topics

  • Understanding your support needs
  • Preparing for, finding, and interviewing potential employees
  • Hiring processes
  • Training and managing employees
  • Addressing problems with employees
Employer Resource Connection logo

Our consultants provide a variety of services in Eastern and Central Oregon. The counties in which services are offered are:


  • Baker
  • Gilliam
  • Grant
  • Harney
  • Hood River
  • Malheur
  • Morrow
  • Sherman
  • Umatilla
  • Union
  • Wallowa
  • Wasco
  • Wheeler


  • Deschutes
  • Jefferson
  • Crook

If you live outside of Central or Eastern, Oregon please Click Here to find an ERC consultant in your area.

Ready to Get Started?

Contact us:



or Download, complete, and return a
Referral Form

Cargiver leaning over elderly woman with hands on her shoulders.

These referral forms are offered in PDF and Microsoft Word format. We recommend using a secure email server to send completed documents. You may also contact us and we can assist you in completing and/or submitting the form.

For more information about the Employer Resource Connection program or to request a workshop in your local area, please reach out to Alice Massey, ERC Project Manager at 541-240-8281.

The Arc Oregon is pleased to offer Employer Resource Connection training and consultation services through a contract with the Oregon Home Care Commission. For more information about the Oregon Home Care Commission, including ERC service providers in other Oregon counties, visit their website


It has come to our attention that someone has been impersonating the Arc Oregon and offering work-from-home positions. This is a scam. We are not currently hiring and we never recruit using direct emails to potential employees. If you receive an email purporting to be from The Arc Oregon and offering such a position, please ignore it. You can learn more about fake check scams and report them here.

How do I login?

We have removed the login feature of our website. This will improve website speed and make it easier to access training and other resources.

How do I access training content?

As of 10/17/2022, registered attendees will no longer be required to log in to access course content. If you are registered for an upcoming class, you were sent an email from training@thearcoregon.org or no-reply@mg.thearcoregon.org with more information.

How can I get help?

If you need assistance, please email us at training@thearcoregon.org.